Frequently asked questions

Do you have questions about the location, access, your agreement or payment? View the frequently asked questions for our tenants here.

In order to help you as best as possible, we ask you to first select the location where you are renting a space.

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Access

I can’t open the front door of my storage unit – what should I do?

The procedure for opening the front door varies depending on your location. Please click here to select your location first.

Agreement

How can I cancel my contract?

You can cancel your contract by sending an email stating your cancellation to huur@storage-share.nl.

What is the notice period?

We have a one-month notice period, calculated from the start date of your contract. For example, if you start your tenancy on 3 June and wish to vacate your premises on 3 September, you must give notice by 3 August.

How can I renew my contract?

Your contract will initially run for a period of one month. After this, the contract will be automatically renewed on a monthly basis.

I’ve cancelled my contract – can I extend it by a month?

It is not always possible to extend a space that has been given notice of termination by a month or more. This is only possible if your space has not yet been let after your contract end date. You can enquire about the current status and options by sending an email to huur@storage-share.nl.

Key

When will I receive the key to my storage unit?

The key to your storage unit will be waiting for you inside the unit on the start date.

The key to my storage unit isn’t there when I arrive – what should I do?

If the key to your storage unit isn’t waiting for you at the storage facility, please call 085 060 76 86, option 2, so that we can find out what’s going on and offer a suitable solution.

I want to return the keys to my storage unit – where can I leave them?

You can put the key to your room back inside your room. Would you then like to send a photo of the key you’ve left behind to huur@storage-share.nl? If so, we’ll log you out.

Debt collection

When is the rent debited?

The rent will be debited by direct debit approximately 14 working days before the start date of the new tenancy period.

Can I change my account number?

You can have your account number changed by sending an email to: administratie@storage-share.nl

I want to rent a storage unit, but I don’t have any money in my account at the moment – what should I do?

Please ensure you have sufficient funds in your account so that the direct debit can be processed. If a direct debit fails, we will be obliged to charge a €20 administration fee.

Are you unable to pay this month’s rent?
If so, please send an email explaining the reason and how you intend to resolve the situation to administratie@storage-share.nl, and we will get in touch with you.

Please ensure you have sufficient funds in your account so that the direct debit can be processed. If a direct debit fails, we will be obliged to charge a €20 administration fee.

What are the administration fees?

With us (unlike with most other storage companies), you won’t be charged any extra fees.

However, we do charge a €20 administration fee if a direct debit fails. A failed direct debit results in significant additional costs. To keep our prices low, we are obliged to pass on these costs to you in the event of a failed direct debit.

With us (unlike with most other storage companies), you won’t be charged any extra fees.

Storage space

Something’s broken in my storage unit – what should I do?

Is something broken in your room? If so, please send a photo of the damage or of the broken item, along with an email, to huur@storage-share.nl

Something’s broken on site – what should I do?

Is anything broken at the venue? If so, please send a photo of the damage or of the broken item, along with an email, to huur@storage-share.nl

Terms and Conditions

Where can I find the terms and conditions?

The terms and conditions can be found via the link below: https://storage-share.nl/algemene-voorwaarden

Lift

Is the goods lift out of order?

If the premises have a goods lift and it is not working, check on all floors to ensure that all stop buttons have been pulled out and that all doors are properly closed.

Is your question not listed?Please contact us by email (huur@storage-share.nl) or call us during office hours (085-0607686).